About Our Brilliant Plymouth Franchise!
Why do people speak so highly of us?
Posted on: 12/05/2015 By: Louise Pen-Collings
As you know, at Extra Help we provide domestic cleaning and home help services. Our clients range from busy professionals, who have help with their cleaning and ironing, to our elderly and vulnerable clients, who have assistance with shopping, meal preparation and companionship ...
We currently have a team of 28 home helpers, who look after 100 + clients in Plymouth and South East Cornwall. We have worked hard to become registered with Trading Standards, on both their Buy with Confidence and Support with Confidence Schemes and we are also registered with Which? Trusted Traders.
"We are listed on the Plymouth City Council's POD system, which means we also get referrals from Social Services!"
We have a lovely team of home helpers, who are all self-employed. They can pick and choose their hours to fit in with other commitments and can do as little or as much work as they like. All of our home helpers also have a DBS check and come with excellent references!!
Here is what some of them have to say...
"I joined Extra Help in March 2014 and by far it has been the best organisation I have worked for. Louise, who trained me, has been a massive support throughout and a pleasure to work with. Working with the elderly and vulnerable on a regular basis, my role within Extra Help is to help assist clients with daily tasks which they are no longer able to do by themselves.
I help with meal preparation, cleaning, assistance with shopping as well as transporting clients to and from GP appointments and companionship for lunches out, or just to help eliminate the feeling of isolation and loneliness which can be very difficult when they live alone.
For me working with Extra Help has been a very rewarding role and one I will be happy to be involved in for many years to come.'' - Lucy
"I like working with Extra Help as I enjoy helping people. It makes me happy knowing I have put a smile on someone's face that day. I have some brilliant clients who I enjoy going to see each week." - Donna
Our team of home helpers has really grow over the past 12 months, with lots of new clients requiring our services. We aim to put the same home helper with the same client each week, to provide continuity of care, which is sadly lacking in many other care companies.
Here are what a few of our clients are saying about the service...
"My mum lost her sight just over a year ago and at first it was quite devastating. Extra Help were able to find someone to come and help her with her washing, shopping and cleaning and she is still managing to maintain her independence and live in her own home.
The lady they send is always prompt and helpful. She is always willing to assist without taking over which is important for someone like my mum, who isn't as capable as she used to be, but does not want to be totally reliant on others to care for her. My mum thinks of her as a friend who is helping out.
Unfortunately Social Services do not have the resources to provide everything someone who is old and disabled needs. Extra Help seem to be able to fill the gap. I would not hesitate to recommend Extra Help if you are in need of some additional assistance." - Barbara
"Just to let you know how delighted I am with 'the lady who does' that you have provided me with. She really is a treasure. Christine is so cheerful in her work and takes charge of my household chores completely as she knows better than me what needs doing! I am absolutely delighted with her. Thank you so much. She is looking to do more hours and I would highly recommend her to anyone." - Pat
Extra Help Plymouth really is going from strength to strength. If you need any help with those chores that you don't enjoy, or perhaps you have an elderly relative that needs some more support, then please get in touch.
"We'd be delighted to help!"
If you'd like to know more about how we can help you or your relative, call us on 01752 642442 or click here to send us an email enquiry. You can also visit our website for further details.
Until next time ...
Louise is the Franchise Manager for Extra Help. Louise has a BSc (Hons) in Dietetics from Plymouth University. She has a positive outlook, and is passionate about business, development and creating opportunities.