Extra Help Case Study: Moira From Rickmansworth
It's early days, but it's been amazing ...
POSTED BY CLAIRE ROBINSON ON 24/05/2016 @ 9:00AM
Extra Help, the home-help and domestic cleaning franchise network, is delighted to welcome their new franchisee, Moira Tonge, a lovely and enthusiastic lady who is now running the Rickmansworth franchise ...
Moira is passionate about providing a high-quality service with Extra Help Rickmansworth!
Moira Tonge worked for fifteen years in the pharmaceutical industry, starting off as a PA and then progressing through to Quality and Compliance roles at a Clinical Imaging Centre.
"She is an incredibly thorough person with an eye for detail!"
Moira was always passionate about providing a high-quality service to customers, including other pharmaceutical companies and universities, ensuring that the company adhered to strict standard operating procedures. However, Moira had a personal ambition to focus the next step of her career within the care industry.
"We all hear stories of people who provide help to older relatives, but, due to day-to-day life, can't give as much time as is needed," she says. "I love the idea of being able to help ease the burden for people who need help to make their lives more comfortable."
Moira learned about us when she posted on social media that she was looking for a new opportunity. A relative responded, recommending Extra Help and suggesting it might be the ideal business for her.
She then had an extremely positive conversation with Extra Help's Head Office and, when she read the literature that was subsequently sent to her, she felt the genuine passion behind the words and knew it was perfect for her. "It just ticked every single box and I knew that this was me to a T!" she says. "It seemed absolutely ideal."
Moira says that the support she has received from Extra Help to date has been fantastic. "I know it's early days, but they have been amazing!" she says. "It's so rare to find people like them who have so much drive and energy - it's a fantastic team and everyone I have spoken to has been so very supportive. I know I can learn a lot from them."
"Having just returned from her residential, induction training course with Extra Help, Moira is keen to get started!"
She is looking into various, local advertising options and plans to focus on providing services for the elderly, domestic cleaning services and Extra Help for professionals. She is optimistic for the future and is determined to build a healthy business, providing outstanding customer care to her local community.
"I want my customers to feel special and valued and to talk about the high standard of service they have received from Extra Help Rickmansworth," she says. "So that's my goal!"
If you're considering a franchise, why not get in touch with me on 0845 618 2904 or click here to send an email enquiry and let's arrange a chat to see how, like Moira, we can welcome you to the Extra Help team.
Until next time ...
Claire is a serial entrepreneur having successfully established a networking group, a magazine advertising company and a building contracting company over the past few years.
Now living in Cornwall and handling Extra Help operations countrywide, Claire has a passion for business and is determined to grow Extra Help into a nationwide brand.